Privacy Policy

Welcome to Dubaipet.shop ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, make purchases, or interact with our services.

By using Dubaipet.shop, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information You Provide

When you shop with us, create an account, or contact our customer service, we may collect:

  • Contact Information: Name, email address, phone number, WhatsApp number
  • Delivery Information: Shipping address, apartment/villa number, area, emirate, landmark details
  • Account Information: Username, password (encrypted), account preferences
  • Payment Information: Billing address, payment method details (we do not store complete credit card numbers)
  • Order Information: Purchase history, product preferences, shopping cart contents
  • Communication Data: Customer service inquiries, product reviews, feedback, survey responses

1.2 Information Automatically Collected

When you visit our website, we automatically collect:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
  • Location Data: General location based on IP address (for delivery zone verification)
  • Cookies & Tracking: Information collected through cookies and similar technologies (see Section 7)

1.3 Information from Third Parties

We may receive information from:

  • Payment Processors: Transaction verification and fraud prevention data
  • Delivery Partners: Delivery status updates and confirmation
  • Social Media: If you connect your social media accounts or interact with our social pages
  • Marketing Partners: Campaign performance data (anonymized where possible)

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Order Processing & Delivery

  • Process and fulfill your pet supply orders
  • Arrange same-day or next-day delivery across Dubai and UAE
  • Send order confirmations, shipping notifications, and delivery tracking information via SMS and email
  • Handle Cash on Delivery (COD) payments and other payment methods
  • Manage returns, refunds, and exchanges

2.2 Customer Service

  • Respond to your inquiries via phone, email, WhatsApp, or live chat
  • Provide product recommendations and pet care advice
  • Resolve complaints and improve our service quality
  • Conduct customer satisfaction surveys

2.3 Account Management

  • Create and manage your customer account
  • Save your delivery addresses and payment preferences
  • Track your order history and loyalty rewards
  • Send account-related notifications

2.4 Marketing & Communications

  • Send promotional offers, newsletters, and new product announcements (with your consent)
  • Notify you about special discounts, sales, and exclusive deals
  • Share pet care tips and product usage guides
  • Personalize your shopping experience based on your pet preferences

2.5 Website Improvement

  • Analyze website traffic and user behavior to improve functionality
  • Conduct A/B testing to enhance user experience
  • Identify and fix technical issues
  • Optimize website performance and loading speed

2.6 Legal & Security

  • Prevent fraud and unauthorized transactions
  • Comply with UAE laws and regulations
  • Enforce our Terms of Service and other policies
  • Protect our rights, property, and safety, as well as those of our customers

3. How We Share Your Information

We respect your privacy and do not sell your personal information to third parties. We may share your data with:

3.1 Service Providers

  • Delivery Partners: To deliver your pet supplies across Dubai and UAE
  • Payment Processors: To process credit card, debit card, and digital wallet transactions
  • Cloud Hosting: To store and manage our database securely
  • Email & SMS Services: To send order confirmations and marketing communications
  • Customer Support Tools: To manage inquiries and provide assistance

3.2 Business Partners

  • Product Suppliers: For warranty claims and product-specific support (brands like Royal Canin, ADA, Alcott, Zeus, Vetafarm, etc.)
  • Marketing Platforms: For advertising campaigns (data is anonymized where possible)

3.3 Legal Requirements

We may disclose your information if required by:

  • UAE government authorities or law enforcement
  • Court orders or legal processes
  • Protection of our legal rights or public safety
  • Prevention of fraud or security threats

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change.

4. Data Security

We implement industry-standard security measures to protect your personal information:

  • SSL Encryption: All data transmitted between your browser and our servers is encrypted using 256-bit SSL
  • Secure Payment Processing: We use PCI DSS compliant payment gateways
  • Password Protection: Account passwords are encrypted and never stored in plain text
  • Access Controls: Limited employee access to personal data on a need-to-know basis
  • Regular Security Audits: Ongoing monitoring and testing for vulnerabilities
  • Firewall Protection: Advanced firewalls to prevent unauthorized access

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with UAE legal and regulatory requirements (typically 7 years for financial records)
  • Resolve disputes and enforce our agreements
  • Maintain your account and order history for your convenience

When your data is no longer needed, we will securely delete or anonymize it.

Account Deletion: You may request deletion of your account and personal data at any time by contacting us at dubai@dubaipet.shop

6. Your Privacy Rights

Under UAE law and international best practices, you have the following rights:

6.1 Right to Access

You can request a copy of the personal information we hold about you.

6.2 Right to Correction

You can update or correct inaccurate information in your account settings or by contacting us.

6.3 Right to Deletion

You can request deletion of your personal data, subject to legal retention requirements.

6.4 Right to Object

You can object to the processing of your data for marketing purposes at any time.

6.5 Right to Withdraw Consent

If you've consented to marketing communications, you can withdraw consent by:

  • Clicking "unsubscribe" in our emails
  • Replying "STOP" to our SMS messages
  • Contacting our customer service team

6.6 Right to Data Portability

You can request your data in a machine-readable format for transfer to another service.

To Exercise Your Rights: Email us at dubai@dubaipet.shop or call +971-XX-XXX-XXXX

7. Cookies & Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files stored on your device that help us improve your browsing experience.

7.2 Types of Cookies We Use

Essential Cookies: Required for website functionality (shopping cart, checkout, account login)

Performance Cookies: Track website usage to help us improve performance (Google Analytics)

Functionality Cookies: Remember your preferences (language, location, saved addresses)

Marketing Cookies: Track your browsing to show relevant ads on other websites (Facebook Pixel, Google Ads)

7.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may affect website functionality.

Learn More: Most browsers provide help on cookie management in their settings menu.

8. Third-Party Links

Our website may contain links to third-party websites (payment gateways, social media, partner sites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Dubaipet.shop is intended for adults (18+) purchasing pet supplies. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such data, please contact us immediately at dubai@dubaipet.shop

10. International Data Transfers

Your data is primarily stored on servers located in the UAE. If we transfer data outside the UAE, we ensure adequate safeguards are in place to protect your information in accordance with UAE data protection standards.

11. Marketing Communications

11.1 Email & SMS Marketing

With your consent, we send:

  • Promotional offers and discount codes
  • New product launches and restocks
  • Pet care tips and educational content
  • Exclusive subscriber-only deals

11.2 Unsubscribe Options

You can opt out at any time by:

  • Clicking "Unsubscribe" in any promotional email
  • Replying "STOP" to any SMS message
  • Updating preferences in your account settings
  • Contacting customer service

Note: You will still receive essential transactional emails (order confirmations, shipping updates) even after unsubscribing from marketing.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our business practices
  • New legal requirements
  • Improvements to our privacy practices
  • Customer feedback

Notification: We will notify you of significant changes via email or a prominent notice on our website. The "Last Updated" date at the top of this page indicates when the policy was last revised.

Your Continued Use: By continuing to use Dubaipet.shop after changes take effect, you accept the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Dubaipet.shop - Customer Privacy Team

📧 Email: hello@dubaipet.shop
📞 Phone: +971-05-62701772
💬 WhatsApp: +971-05-62701772
🌐 Website: www.dubaipet.shop

Mailing Address:
Dubaipet.shop
Dubai, United Arab Emirates

Response Time: We aim to respond to all privacy inquiries within 48 hours.

14. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

15. Your Consent

By using Dubaipet.shop, you consent to our Privacy Policy and agree to its terms.

Thank you for trusting Dubaipet.shop with your pet care needs!

Dubaipet.shop is committed to protecting your privacy while providing Dubai and UAE with the best pet supplies and same-day delivery service. Shop with confidence!